Here are some of the most asked questions on our web site. If you have a question that are not listed, email us at sales@davisclothingandoutdoor.com, or call our toll free number 1-800-410-3888. We will be more than happy answer any questions or help in whatever way we can.
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Who is Davis Clothing and Outdoor?
Davis Clothing and Outdoor is an independent retailer located in the Shreveport/Bossier area of North Louisiana, and has been serving the needs of the Big and Tall customer for over 100 years. See "The Davis Story" on the About Us page.
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Does Davis Clothing and Outdoor have a Seasonal Printed Catalog?
We do not provide Seasonal Printed Catalogs. The only catalog that we offer is our online catalog.
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What are my options for searching for products?
Type a clothing category (jeans, belts, shirts, etc.), brand name (Nautica, Wrangler, etc.) or keyword (Dri Power, Guayabera, wallet, etc.).
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Do you have sizing charts if I don't know exactly what size I need?
We have a variety of sizing charts located under the Help section in the lower part of the web site.
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Why am I having problems changing the number of items I want to purchase?
Once the item has been placed in the shopping cart, the quantity may be changed. Click in the Qty box to change the number to the desired number. Click on "Update" to make the change and refresh the cart. If the requested number does not change then we may not have that quantity available for that product.
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How do I "Remove" a item from my shopping cart?
While you are viewing the products in the shopping cart, find the item(s) that needs to be removed. Under the quantity number click on the word Remove. The shopping cart will automatically update.
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Do you guarantee your online items to be in stock?
We do not guarantee that an item will be in stock. We strive to keep the availability of stock on our web site as real time as possible. At times product(s) will be shipped directly to the customer from a Factory warehouse as an accommodation to the customer and to shorten the length of time for them to receive their order. We always do what we can to fill your order.
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Do I have to order online?
No. If you are uncomfortable or unable to order online you may call Customer Service on our toll free phone number (1-800-410-3888) and we will shop with you online and place your order for you over the phone.
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What forms of payment do you accept?
We accept Visa, Master Card, American Express, and Discover.
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How do I create my login and password? Should I remember my password?
Click on Register at the top of the web page. Type in your first and last name, email address and the password that you want to use. Password must be 8 characters long and must include a letter, a number, and a special character such as !@#$%^&*(). Remember to keep your login and password in a secure location.
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Why do you need so much information in the checkout process?
Our customer's information and security are a top priority and we require certain information to securely process an online order.
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If I have problems during the checkout process, what should I do?
Call us at 1-800-410-3888 and we will walk you through the checkout process online to make the process easier for you.
Hours: Monday - Friday 10:00AM - 5:00PM CST
You can also email us and we help you through email or give you a call.
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How do I know that my order has been received?
After submitting your order, a confirmation email is sent to the registered email address stating the order has been successfully received.
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Will I receive email correspondence after order processing?
When your order has been processed you will receive a shipment confirmation email that includes your tracking information. This tracking information may not be available for 24 to 48 hours.
*If an item is shipped direct from a factory warehouse, it will take approximately 2 business days before the tracking number is available. Those tracking numbers are only available upon request.*
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When is my credit card account actually charged?
When you make an online purchase your credit card has a hold for the amount of your order. Once the order is processed your credit card is charged.
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How can I check my account for previous orders?
Login to the web site with your email address and password. Click on My Account at the top of the web page. To view past and current orders click on My Orders. If you are looking for an order that is more than two years old you may contact Customer Service at 800-410-3888.
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What if my items are back ordered?
We do not process or charge for back order items. If an item is on back order a customer service representative will contact you via your email address or telephone number on the order for instructions on how you want us to treat the back ordered item. Typically this includes putting your name, email and telephone number on a back order list and when the item(s) are back in stock a Customer Service representative will contact you so you can place an order.
